What is a Restaurant Operations System anyway?
Restaurant Operations System is a fancy phrase that really just refers to the workflow and daily operations of your restaurant.
Everyone has a Restaurant Operations System, just by virtue of the fact that they’re open, but most people simply fall into their operations by chance.
Indeed, most people are, at best, just using a facsimile of another groups operations that they themselves borrowed from another organization.
This, my friends, is how we end up with systems that foster high turnover, soaring expenses, and costly mistakes.
The truth is, no two restaurants are alike, even for the big chains. Every town, indeed every suburb of each town, has its own unique culture, workforce, and set of criteria that affects everything from delivery and maintenance schedules to commute times for employees.
Is it any surprise, then, that cookie cutter Restaurant Operations Systems are failing more organizations than they’re helping?
At Newberry Consulting, we believe that there is no such thing as a one-size-fits-all operations plan. We truly believe in building systems for your organization based on data *from your organization.*
Here are a few of our favorite pieces of advice for tooling your operations systems to the specific needs of your organization.
First, ask yourself, who is working for you?
Understanding your employees and how their lives are influenced by their job at your organization is what makes the difference between a highly successful employer and a nightmare employer.
Indeed, mindfulness of the idiosyncrasies of your specific business and its impact on your employees will help mitigate…
- Sub-standard work quality
- Community ill will
…and it will help create and engender…
- Employee “Buy In”
- Community support
Second, ask yourself who is coming to your restaurant?
Every community is different. Each little corner of the world possesses a complex web of values, social norms, economy, and value oriented-ness.
For example, a fine dining establishment probably won’t do so well in a lower income, rural community.
But a fast casual restaurant featuring locally sourced ingredients has a great shot a doing well in that same community.
Furthermore, this same rural community is likely to respond better to a different set of hours of operations, style of service, and amenities than an urban or suburban community would.
You have to know (and care about, for that matter) _who_ you’re serving in order to build operations that will work for your restaurant.
And Third, ask yourself what you’re selling and why?
Understanding your product and its purpose in your product line is essential for many, many reasons, all of which we can’t get into here.
But one reason is that each element of your offerings fits into the larger narrative of your business and will, likewise, create demands on your operations.
If I’m running a coffee house and cafe, it probably doesn’t make sense for me to start selling plated meals at $20+ per plate. That wouldn’t make sense for our concept and it would confuse customers.
And, for the purposes of this blog post, it would create extra work and expense for no good reason at all.
Your operations are at the mercy of your offerings. Making sure that you have carefully evaluated your product line for consistency and economy is vitally important.
We’ve just begun to scratch the surface of the issue of Restaurant Operations Systems today.
Indeed, this advice is a _great_ place to start, but will _only_ get you started.
Restaurants (and most other businesses, for that matter) live and die by their Operations Systems. It’s one of the critical elements of your business to get right as early as possible.
Newberry Consulting Services is here to help with that.
Our company is dedicated to helping you build Operations Systems that work for your business, specifically.
We take time to do the research and build the information pool needed to help you make smart, well-informed, and efficient decisions regarding your business.
We guarantee all of our work and have built a reputation for success with many happy clients.
If you’re considering getting into the restaurant business or you’re already there but think it’s time for a refresh, give us a shout by clicking the link below.
We are passionate about what we do and are ready to meet you and get started helping your business thrive.