As we established in the previous post, online reviews are currently one of the most important sources of information and feedback regarding business operations and how your customers interact with your brand. Furthermore, they provide many businesses with very effective (and usually free!) tools to monitor and grow your reputation.
All of that goodness can come with a cost, however, and the cost in this case is that you've got to know how to manage these reviews, good and bad, in a way that grows your business reputation and drives traffic to your storefront. Read More
In the past ten years, online review sites have become essential tools that consumers use to make decisions about how to spend their money. Read More
Most business owners and managers I talk to have one thing in common.
They HATE working with numbers. Read More
Sometimes things just go wrong.
And when things go wrong in business, making decisions about how to proceed can be very, very difficult. Read More
To anyone who has managed people, it’s no surprise that doing your job and remaining an empathetic, respected, and trusted coworker can be a difficult needle to thread. Read More
I was listening to one of my favorite podcasts just the other day, "How I Built This" hosted by Guy Raz. It was a live recording of an interview with Howard Schultz, the founder of Starbucks. Read More